Career guide

Call Centre Agent

Social

Handles customer calls, queries and sales by phone or chat, following scripts and systems. A common first job with real progression into team leading and quality roles.

School subjects

Grade 12 (NQF 4) with good spoken English; Mathematical Literacy is accepted.

How you qualify

A National Certificate: Contact Centre Support (NQF 3) or Contact Centre Operations (NQF 4) through a Services SETA-accredited provider, or employer training with no prior qualification. This is an accessible entry point rather than a destination. Confirm current requirements with your counsellor.

Where to study

Services SETA-accredited providers; most employers train in-house

Before you decide. Entry requirements change every year and differ between institutions. We do not publish admission point scores here, because a number that is right for one university in one year is wrong for another. Confirm the requirements directly with the institution before your subject selection form is signed. In KwaZulu-Natal, applications go through the Central Applications Office (cao.ac.za).

Last verified: 2026-08

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